We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoBuilt for OTAs, tour operators & hotel chains
Travel Call CenterSoftware for OTAs,DMCs & Hotel Groups.
Kedeyo is a cloud travel call center software for Indian OTAs, tour operators, DMCs and hotel chains — turn enquiries into bookings, handle reschedules and refunds, and deliver 24×7 multilingual guest support on one unified platform.
TRAI windows DPDP 2023 24×7 multilingual
Booking Desk
OTA · DMC · hotels
AP
Warm leadAnish Patel
Family · 6N · 4 pax
Conv
34%
↑ 12%
Avg AOV
₹48k
↑ 9%
CSAT
4.7/5
↑ 0.4
Quote total · 4 routes live₹1,92,400
Who it's built for
Three teams inside every modern travel brand.
OTA Sales Lead
Needs fast callback on every enquiry, warm transfers to specialists, and a single view of the traveller journey.
OTA / BookingOperations Head
Runs the post-booking desk — reschedules, visa, hotel changes — wants full itinerary context in every call.
DMC / Tour OpsGuest Experience Lead
Handles hotel-group inbound — reservations, loyalty, on-property service — needs seamless voice + WhatsApp.
Hotel / ChainKedeyo vs legacy telephony
What changes when your travel desk moves to Kedeyo.
Before
PRI + Excel enquiry log
After
Kedeyo travel CC
Enquiry conversion
Form fills, callbacks missed, cold leads after 24h.
Instant callback + WhatsApp quote; conversion +34%.
24×7 coverage
Night shift dark; overseas travellers left on voicemail.
Follow-the-sun routing across India + offshore hubs.
Reschedule & refund
Traveller calls, agent digs through PNR, 8-min AHT.
PNR auto-loaded on screen; 3-min AHT, full trail.
Multilingual
English-only; regional travellers drop off.
Hindi + 8 regional IVR + WhatsApp, with language routing.
Marketing → sales
Leads sit in Google Sheet; no attribution.
CRM + Google Ads + Meta sync, lead-to-booking report.
Traveller journey on Kedeyo
From enquiry to return — 5 touchpoints that win repeat bookings.
- 1
Enquiry
Website / ad lead → instant callback + WhatsApp.
- 2
Specialist Match
Skill-based routing to destination expert.
- 3
Booking
Payment link, PNR and voucher auto-sent.
- 4
Trip Support
24×7 changes, emergencies, on-trip assistance.
- 5
Repeat
Win-back call + loyalty WhatsApp after return.
Traveller trust, built in
Every traveller call — recorded, consented and PNR-tagged.
Kedeyo helps Indian travel brands deliver the quality and grievance standards expected by regulators. Outbound calls stay inside TRAI windows, recordings and chat trails are retained per PNR, and grievance tickets follow fair-practice timelines — aligned with the Government of India's Ministry of Tourism guidelines for approved tour operators and hoteliers, and the DPDP Act 2023 for traveller data.
TRAI windows
Outbound inside approved hours.
DPDP 2023
Traveller data, consent & retention.
PNR audit
Recording per booking & ticket.
Tourism guidelines
MoT-aligned grievance flow.
What brands see in 90 days
Real outcomes travel operators report after switching to Kedeyo.
+34%
Booking conversion
Instant callback on enquiry and WhatsApp quote within 2 minutes turns ad clicks into bookings.
-42%
Avg handle time
PNR-aware screen pop + guided workflows for reschedules and refunds cut agent handle time.
4.7/5
Traveller CSAT
24×7 multilingual coverage + unified voice/WhatsApp boosts satisfaction and repeat bookings.
Use cases
Every travel workflow in one call center software.
Enquiry-to-booking conversion engine
Every Google/Meta ad click that fills a form triggers an instant callback. A destination specialist takes over, a WhatsApp quote lands in under 2 minutes, and the lead is tracked from ad click to booking value.
- Instant callback on form submit
- Skill-based routing to destination specialist
- WhatsApp quote + payment link
- Ad-spend attribution to bookings
Typical impact
- Lead-to-booking+34%
- Callback SLA< 60 s
- AOV lift+9%
Customer stories
Two very different customers. The same outcome.
FAQ
Travel call center software — your questions, answered.
What is travel call center software?
Travel call center software is a cloud contact center platform tailored for OTAs, tour operators, DMCs and hotel chains. It combines enquiry-to-booking call flows, PNR-aware screen pop, 24×7 multilingual routing, WhatsApp quoting and post-booking support on one platform with full recording and CRM sync.
How does Kedeyo increase booking conversion?
Every website / form / ad-click enquiry triggers an instant callback, a destination specialist is matched, and a WhatsApp quote with payment link is sent within minutes. Travel brands typically see 30-40% lift in lead-to-booking conversion.
Does it integrate with GDS, CRS, and hotel PMS?
Yes. Kedeyo connects to Amadeus, Travelport and Sabre GDS, common CRS stacks, and hotel PMS like Opera, IDS and Axis, plus REST APIs/webhooks for custom booking engines.
Can it handle multilingual traveller calls 24×7?
Yes. Kedeyo supports English, Hindi and 8 regional Indian languages for both IVR and agent routing, with follow-the-sun coverage via India + offshore hubs for 24×7 traveller support.
Is it suitable for DMC and MICE operations?
Absolutely. DMC and MICE teams use Kedeyo for group enquiry intake, specialist routing, itinerary-aware reschedules and on-trip support with per-PNR recording for client audits.
What does travel call center software cost?
Kedeyo is priced per seat per month with transparent call/minute and WhatsApp charges. Pricing depends on seats, integrations, languages and support hours — book a demo for a tailored quote.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified