We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoBuilt for EdTech, coaching & universities
EdTech Call CenterSoftware for Online Learning& Admissions.
Kedeyo is a cloud edtech call center software for Indian EdTechs, test-prep brands, coaching chains and universities — lead qualification, counsellor dialing, demo scheduling and learner support on one platform that scales from 10 to 1,000 agents.
TRAI windows DPDP 2023 UGC-aligned
Counsellor inbox
Voice · WhatsApp
- PSPriya SharmaJEE Mains · LD-1048
- ARAnkit RajMBA Entrance
- RKRahul K.UPSC · enrolled
- SBSneha B.K-12 parent
Priya Sharma · JEE Mains
Hindi · auto-detect
Auto-dialing counsellor
00:47
Speed-to-lead under 60 seconds.
Anika is typing…WA delivered
Who it's built for
Three roles that power Indian EdTech growth.
Admissions Head
Runs 100-500 tele-counsellors — wants live funnel visibility, high connect rate, and every hot lead dialled in minutes.
EdTech / Test-prepCounsellor Manager
Leads tele-counsellor teams — needs dialler productivity, WhatsApp nudges, lead-score routing and daily scorecards.
Coaching / UniversitiesLearner Success Lead
Owns post-enrolment retention — needs class reminders, fee-recovery calling and a single learner communication history.
K-12 / UpskillingKedeyo vs PRI + Excel CRM
What changes when admissions & learner support move to Kedeyo.
Before
PRI + Excel + email
After
Kedeyo EdTech CC
Lead response time
Hours — counsellors work Excel lists manually.
Auto-dial within 60 seconds of form fill — live CTR lift.
Demo scheduling
Email back-and-forth; drop-offs between enquiry and demo.
Voice → WhatsApp slot link → calendar confirm on one call.
Counsellor productivity
30-45 dials/day per agent, no auto-disposition.
Predictive dialler 120+ connects/day with screen-pop.
Learner support
Generic IVR; agent re-asks batch, course, fee status.
Caller ID → LMS lookup → agent sees course & fee status.
Fee recovery & retention
Manual reminders; high churn at month-3 renewal.
Scheduled fee outbound + WhatsApp payment link in flow.
The EdTech lifecycle on Kedeyo
From lead to enrolment — 5 calls that protect your funnel.
- 1
Lead Capture
Form / ad lead hits Kedeyo via webhook & scored.
- 2
Auto-Dial
Counsellor connected within 60 seconds — no leaks.
- 3
Demo Booking
Slot picked on call; WhatsApp confirm + reminder.
- 4
Enrol & Pay
Guided fee conversation, payment link during call.
- 5
Onboard & Retain
Class reminders, renewal nudges, retention calls.
Built for Indian EdTech reality
Counsellor calling that respects learners, parents and the regulator.
Kedeyo is designed for the scale, multilingual reach and consent expectations of Indian online learning. Outbound counsellor calls stay inside TRAI windows, every call is tagged to a learner ID with full recording, and learner / parent consent is captured in line with the DPDP Act 2023 — supporting the principles outlined in the University Grants Commission's UGC framework for online education.
TRAI windows
Outbound inside approved hours.
DPDP 2023
Learner & parent consent logged.
Learner audit
Calls tagged by learner ID.
99.95% uptime
Multi-region peak scaling.
What EdTech brands see in 90 days
Real outcomes Indian EdTechs report on Kedeyo.
+52%
Enrolment rate
60-second auto-dial and WhatsApp slot confirm turn ad leads into demos and demos into enrolments.
-38%
Lead leakage
Every form fill gets dialled — no lead rots in Excel, no lost enquiry between counsellor shifts.
3.4×
Counsellor productivity
Predictive dialler, screen-pop and disposition flows let each counsellor touch 3× more learners per shift.
Use cases
Every EdTech workflow in one call center software.
Admissions & counsellor dialling
The moment a lead fills a form or clicks an ad, Kedeyo assigns it by score, dials a counsellor, and books a demo slot on the same call — with a WhatsApp reminder in the flow.
- 60-second speed-to-lead auto-dial
- Lead-score-based counsellor routing
- Demo booking on call + WhatsApp confirm
- Screen-pop with source, course, age, city
Typical impact
- Lead → Demo+46%
- Demo → Enrol+28%
- Speed-to-lead< 60 s
Customer stories
Two very different customers. The same outcome.
FAQ
EdTech call center software — your questions, answered.
What is EdTech call center software?
EdTech call center software is a cloud contact-center platform tailored for online-learning, coaching, test-prep and universities. It combines 60-second lead auto-dial, predictive dialling for counsellors, demo scheduling, learner support and fee-recovery calling on one platform with call recording, lead-score routing and funnel dashboards.
How fast does Kedeyo dial a new lead?
As fast as the lead hits the webhook — typically under 60 seconds. Lead score decides which counsellor queue gets it, and the call screen pops with full enquiry context before the counsellor says hello.
Does it integrate with CRM / LMS like LeadSquared, Salesforce, Moodle?
Yes. Kedeyo ships with connectors for LeadSquared, Salesforce, HubSpot, Zoho, Moodle, TCS iON and custom LMS stacks via REST APIs and webhooks.
Can it handle parent calls in regional languages?
Yes. Kedeyo provides IVR and agent routing in English, Hindi and 8 regional languages — including Tamil, Telugu, Kannada, Bengali, Marathi and Malayalam — for Tier-2/3 parent conversations.
Is it suitable for universities and large coaching chains?
Absolutely. Kedeyo scales from 10 to 1,000 counsellors across multiple centres with skill-based routing, overflow handling, live funnel dashboards and recording retention that meet university compliance.
What does EdTech call center software cost?
Kedeyo is priced per seat per month with transparent call/minute and WhatsApp charges. Pricing depends on counsellor seats, CRM/LMS integration and recording retention — book a demo for a tailored quote.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified