We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoBuilt for Banks, Insurers, Brokers & BFSI BPOs
BFSI Call CenterSoftware for Banks,Insurers & Securities Firms.
Kedeyo is a cloud BFSI call center software for Indian banks, NBFCs, insurance carriers, broking houses and wealth-tech — onboarding, servicing, collections and grievance calls on one platform built to clear RBI, SEBI & IRDAI audits.
RBI · SEBI · IRDAI ready DPDP 2023 consent log Encrypted recording
BFSI Desk
Banks · NBFC · Insurance
FCR
81%
↑ 12%
AHT
3m 42s
↓ 26%
CSAT
4.7/5
↑ 0.6
- CIF-82310PriorityHNI servicing — Ms. ShahRM warm-transfer queued
- POL-41022RenewalMotor policy renewalQuote shared, payment pending
- LN-20918KYCHome loan — KYC missingDoc upload link sent on WA
- TKT-9042ClosedGrievance — failed NEFTResolved · SLA within 4 hrs
Priya K. · Banking desk
On call · CIF-82310
Encrypted by CIFRefresh · 4 s
Who it's built for
Three roles that run Indian BFSI customer operations.
Head of Customer Ops
Owns servicing, grievances and renewals — wants every call tagged to CIF/policy, live SLA view and a clean audit trail.
Banks / InsuranceCompliance Officer
Answers to RBI, SEBI and IRDAI — needs encrypted recording, consent logs, masked PAN and complete outbound audit trails.
Risk & ComplianceCollections / Recovery Head
Runs bucket-wise NPA and renewal outbound — wants predictive dialing, DPDP consent and promise-to-pay tracking.
NBFC / CreditKedeyo vs PRI + legacy dialer
What changes when BFSI call operations move to Kedeyo.
Before
PRI + legacy dialer + Excel
After
Kedeyo BFSI CC
Customer identification
Agent asks CIF, DOB, PAN — 45-second delay.
Caller-ID lookup → core banking / PAS pop before hello.
Compliance recording
NAS dumps, partial encryption, manual retrieval.
Encrypted recording, consent log, searchable by CIF/policy.
Collections dialing
Manual bucket lists; poor 30-60-90 productivity.
Predictive dialer, bucket-wise strategy & PTP tracking.
Grievance / SLA
Email ping-pong; no per-ticket trail to regulator.
Live SLA dashboards, escalation matrix & audit log.
Fraud & nudging
No screen-pop of risk flag; agent blind to fraud.
Risk score pops on call, tone & sentiment alerts.
The BFSI lifecycle on Kedeyo
From onboarding to grievance — 5 calls BFSI teams must get right.
- 1
Onboarding
Verified-KYC welcome call with consent capture.
- 2
Servicing
Caller ID → CIF pop; agent resolves in one touch.
- 3
Collections
Bucket-wise predictive dial with PTP tracking.
- 4
Renewal
Policy / FD renewal sweep with payment link.
- 5
Grievance
SLA-bound resolution with regulator-ready trail.
Built for Indian BFSI reality
Calling that clears RBI, SEBI & IRDAI audits — from day one.
Kedeyo is purpose-built for India's BFSI compliance bar. Every outbound call stays inside TRAI windows, recordings are encrypted with retention tuned to regulator expectations, and customer consent is captured in line with the DPDP Act 2023 — aligning with the customer-protection and grievance-handling standards promoted by the Indian Banks' Association (IBA).
TRAI windows
Outbound inside approved hours.
DPDP 2023
Consent + purpose logged per call.
Audit-ready
Encrypted recording by CIF/policy.
99.95% uptime
Peak-day surge ready.
What BFSI teams see in 90 days
Real outcomes Indian banks, NBFCs & insurers report on Kedeyo.
-38%
Cost per call
Cloud-scale voice + India routing cuts per-minute spend and removes hardware and PRI capex entirely.
+44%
Collections connect
Predictive dialing with bucket-wise strategies lifts right-party connects on 30-60-90 buckets.
100%
Audit-ready calls
Every call is tagged, encrypted and retrievable by CIF/policy — regulator audits close in hours, not weeks.
Use cases
Every BFSI workflow in one call center software.
Servicing & onboarding at scale
Caller-ID lookup pops the customer CIF, product holdings and last issue the moment the call lands — agents resolve in one touch, HNI relationships feel white-glove.
- Core-banking / PAS / LOS screen-pop
- HNI / priority routing with RM warm-transfer
- Multilingual IVR (English, Hindi, 8 regional)
- WhatsApp self-serve for balance, statement, PIN
Typical impact
- AHT-26%
- FCR81%
- CSAT4.7/5
Customer stories
Two very different customers. The same outcome.
FAQ
BFSI call center software — your questions, answered.
What is BFSI call center software?
BFSI call center software is a cloud contact-center platform tailored for banks, NBFCs, insurance carriers, broking firms and wealth-tech. It combines onboarding, servicing, collections and grievance calling with encrypted recording, consent logs, risk screen-pops and audit-ready exports that meet RBI, SEBI and IRDAI expectations.
Is Kedeyo compliant with RBI, SEBI and IRDAI guidelines?
Yes. Outbound runs inside TRAI windows, recordings are encrypted with retention configurable to regulator norms, consent capture follows DPDP Act 2023, and audit exports can be pulled by CIF, policy number or campaign within minutes.
Does it integrate with core banking, LOS and policy systems?
Yes. Kedeyo has connectors for Finacle, Flexcube, TCS BaNCS, Nucleus LOS, LeadSquared, Salesforce FSC and insurance PAS stacks via REST APIs, webhooks and secure file drops.
Can it handle collections and right-party contact at scale?
Yes. Predictive, progressive and preview dialers run bucket-wise strategies on 30-60-90 NPA, FD/policy renewals and card receivables — with PTP tracking, DPDP consent and WhatsApp payment links in the flow.
How are calls protected from fraud and mis-selling?
Risk scores pop on the agent screen, sentiment and keyword alerts flag suspicious tone or script deviation in real time, and supervisors can listen, whisper or barge into any live call.
What does BFSI call center software cost?
Kedeyo is priced per seat per month with transparent call/minute and WhatsApp charges. Pricing depends on seats, core-system integration and recording retention — book a demo for a tailored quote.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified