“Whisper coaching turned our floor leads into real-time mentors. FCR jumped 28% in the first quarter — without a single new hire.”
CB
Devansh Joshi
Floor Manager · Crestline BPO
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demo850+ teams trust Kedeyo
Real-time contact center dashboard & live monitoring.
Monitor every call, track agent performance and manage your contact center in real time. Barge, whisper or listen — your supervisors stay in control.
- Real-time updates
- Barge & whisper
- Custom alerts
Live agentsSupervisor viewActions in flight
- PKPriya KumarOn call · 3:24
- ASAmit SinghAvailable · ready
- NSNeha SharmaWrap-up · 0:42
- KTKaran ThakurOn call · 5:12
- RMRohit MehtaOn call · 1:48
Supervisor
Watching · 80 agents
Live
- Whisper → PKCoach mid-call
- Barge → KTTake over
- Listen → NSQA silent
- 47Active calls
- 23In queue
- 96%CSAT today
Supervisor tools
Complete control over live calls.
Coach agents, intervene in real time and ensure quality on every customer interaction.
01
Action
Whisper
Speak privately to agents during live calls without the customer hearing. Real-time coaching without the customer ever knowing.
02
Action
Barge-in
Jump into any call instantly to assist with complex issues. Both agent and customer hear you — seamless intervention when needed.
03
Action
Listen
Monitor live calls silently. Observe agent performance and gather QA insights without interrupting the conversation.
Queue wallboard
Live metrics at a glance.
Real-time visibility into every queue, every agent and every SLA target — updated every 500 ms.
47
Calls waiting
↑ 12% from last hour
285s
Longest wait
↓ 18% improvement
94.2%
Service level
Target · 90%
2.1%
Abandoned rate
↓ Below 3% target
Smart alerts
Real-time alert system.
Instant notifications when SLAs breach, queues overflow or agents need help. Never miss a critical moment.
Live alerts12 fired in last hour · 3 active
02:14:32
Critical
SLA breach
Karan Thakur · on call 5:12, exceeding the 5-minute SLA target.
Action · Whisper coaching recommended
02:12:08
Warning
Long hold detection
Rohit Mehta · customer on hold 4:18, over the 4-minute threshold.
Action · Offer callback or reassign
02:09:47
Watch
Queue overflow
Mumbai queue · 47 calls waiting, queue depth above threshold of 30.
Action · Emergency staffing or IVR redirect
Refresh < 100 msPush to mobile · email · Slack
Use cases
Live monitoring for every scenario.
BPO floors run 100+ agents across multiple campaigns. Without real-time visibility, supervisors miss SLA breaches, abandoned calls spike and quality drops.
Whisper coaching improves FCR by 28%. Barge-in reduces escalation time to under 15 seconds.
- 100+ agent monitoring
View all agents across floors in a single unified dashboard.
- Adherence tracking
Workforce management and schedule adherence in real time.
- Compliance recording
All calls recorded with regulatory adherence for pan-India operations.
Remote agents are invisible. Supervisors can't walk the floor. Without live dashboards, performance issues go unnoticed until customer complaints pile up.
Kedeyo makes remote teams as visible as in-office. Whisper during calls over internet and track network quality per agent in real time.
- Unified dashboard
Single view for geographically scattered teams across India.
- Network monitoring
Track agent connection quality. Flag poor networks before calls drop.
- Auto performance alerts
Automated threshold alerts when remote agents underperform.
QA teams evaluate calls after the fact. By then, damage is done. Live monitoring lets QA catch issues in real time and coach agents during actual calls.
Real-time call monitoring for QA teams during evaluation. Customer sentiment tracked live with audit trails for regulatory compliance.
- Live call listening
QA teams monitor calls during evaluation without agent knowledge.
- Audit trails
Complete logging of all monitoring activities for compliance proof.
- Performance benchmarks
Score agents against quality standards with real-time scorecards.
Real supervisors
Floors that took back control of every call.
BPOs, hybrid teams and QA departments running Kedeyo Live Monitor today.
Common questions
Frequently asked questions.
If yours isn't here, our solutions team will answer it on the demo call.
A live monitoring dashboard provides real-time visibility into contact center operations. Supervisors can view agent statuses, call metrics, queue lengths and customer wait times instantly — enabling quick decisions and immediate intervention.
Whisper mode lets supervisors speak directly to an agent during an active call without the customer hearing. Perfect for real-time coaching, answering agent questions or providing guidance during complex interactions.
Yes. Barge-In allows supervisors to instantly join any active call. Ideal for handling difficult customers, resolving complex issues or taking over when an agent needs immediate assistance. Both agent and customer hear the supervisor.
Yes. Kedeyo complies with STCI guidelines and Indian telecom regulations. All monitoring activities are logged for audit purposes, and customer notifications can be automated to ensure full compliance.
Kedeyo supports monitoring 1,000+ agents simultaneously without performance degradation. The dashboard adapts to your team size, whether you're managing 10 agents or 1,000+ across multiple locations.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
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