We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoBuilt for D2C, marketplaces & logistics
E-Commerce Call CenterSoftware for D2C Brands& Marketplaces.
Kedeyo is a cloud-based ecommerce call center software that helps D2C brands, marketplaces and 3PLs cut RTO, win COD confirmations and resolve order issues on one unified platform — voice, WhatsApp, email and chat.
CCPA-aligned TRAI windows DPDP 2023
11:425G
Auto-dialing…
Customer · +91 98••• ••2140
Webhook → auto-dialing
00:04
Calling within 5 minutes of checkout for COD confirmation.
Who it's built for
Three teams in every fast-growing ecommerce brand.
D2C Founder
Scaling from 200 to 2,000 orders/day — needs COD confirmation, RTO reduction and a CX team that stops leaking margin.
D2C / ShopifyCX Manager
Runs 30-80 seat support — wants unified voice/WhatsApp/email queue, routed by order status and priority.
Marketplace / DTCLogistics / Ops
Manages 3PL partners — needs address-verification calls, NDR follow-ups and delivery-window confirmations at scale.
3PL / FulfilmentKedeyo vs DIY setup
What changes when you switch from Shopify + ad-hoc calling.
Before
DIY / spreadsheet calling
After
Kedeyo e-commerce CC
COD confirmation
Manual dialing; 40-50% orders go unconfirmed before dispatch.
Auto-dial COD orders within minutes; 85%+ confirmation.
RTO reduction
No address verification; RTO sits at 25-35%.
Pre-dispatch call + address fix; RTO drops to 10-15%.
NDR follow-up
Courier sends NDR CSV; brand has 24h to re-attempt.
NDR webhook → auto-dial → re-delivery window captured.
Customer queue
Support on email + WhatsApp number; no order context.
One queue with order, AWB and customer history in view.
Festival surge
Extra agents = new phones, new SIMs, chaos.
Scale seats in 24h; same platform, same reporting.
Order lifecycle on Kedeyo
From checkout to delivered — 5 touchpoints that save margin.
- 1
COD Confirm
Order webhook triggers dial within 5 mins of checkout.
- 2
Address Verify
Confirm pincode, landmark & delivery window.
- 3
Dispatch Hold
Unconfirmed orders auto-held to protect RTO ratio.
- 4
NDR Action
NDR webhook → auto-dial → new delivery slot captured.
- 5
Post-Delivery
CSAT + review request on WhatsApp after delivery.
Trust & compliance, built in
Customer-first calling that protects your brand and your buyers.
Kedeyo is built for Indian ecommerce operators who take consent, disclosure and grievance handling seriously. Every outbound confirmation call is timed inside TRAI windows, every interaction is logged per order, and every buyer can opt out of further calls on request — aligned with the Department of Consumer Affairs' Consumer Protection (E-Commerce) Rules 2020 and the DPDP Act 2023.
CCPA-aligned
Consumer Protection E-Commerce Rules.
TRAI windows
Calling inside approved hours.
DPDP 2023
Consent & data-purpose controls.
Audit trail
Recording + disposition per order.
What brands see in 60 days
Real outcomes D2C & marketplace teams report after switching to Kedeyo.
85%
COD confirmation rate
Auto-dial within 5 minutes of checkout lifts confirmation from ~50% to 85%+.
-38%
RTO reduction
Address verification + dispatch hold cuts returns on unverified COD orders.
4.7/5
Avg CSAT score
Unified voice + WhatsApp + email with full order context per customer.
Use cases
Every ecommerce workflow in one call center software.
COD confirmation & RTO control
Every COD order hits Kedeyo as a webhook. Orders are auto-dialed in minutes, addresses verified, and the ones that don't confirm are flagged for manual review before dispatch.
- Auto-dial COD orders within 5 minutes
- Address + pincode correction on call
- Unconfirmed orders held from dispatch
- RTO risk scoring on every order
Typical impact
- COD confirm rate85%
- RTO reduction-38%
- Margin saved+14%
Customer stories
Two very different customers. The same outcome.
FAQ
Ecommerce call center software — your questions, answered.
What is ecommerce call center software?
Ecommerce call center software is a cloud contact center platform tailored for online retailers, D2C brands and marketplaces. It combines COD confirmation dialing, NDR automation, returns support, and unified voice + WhatsApp + email in one queue with order context, so teams can protect margins and deliver a fast post-purchase experience.
How does Kedeyo reduce RTO for COD orders?
Kedeyo auto-dials every COD order within 5 minutes of checkout, confirms address and delivery window, and holds unverified orders from dispatch. Brands typically see RTO drop by 30-40% within the first two months.
Does it integrate with Shopify, WooCommerce and Unicommerce?
Yes. Kedeyo ships with native connectors for Shopify, WooCommerce, Magento, Unicommerce, Shiprocket, Delhivery and Bluedart — plus webhooks/REST APIs for custom stacks.
Can we handle festival surges without extra agents?
Festival volume is handled through elastic seat licensing, WhatsApp automation and IVR deflection. Many brands clear 3-5× Diwali/EORS volume without adding full-time headcount.
Is COD calling compliant under Indian law?
Yes. Kedeyo enforces TRAI-approved calling windows, records consent/disclosure, and honours opt-outs aligned to DPDP Act 2023 and the Consumer Protection (E-Commerce) Rules 2020.
What does ecommerce call center software cost?
Kedeyo is priced per seat per month with transparent call/minute and WhatsApp charges. Pricing depends on seats, integrations and volume — book a demo for a tailored quote.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified