We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoHIPAA & DPDP-aligned · Built for Hospitals & Clinics
Healthcare Call CenterSoftware for Hospitals,Clinics & Diagnostics.
Kedeyo is a cloud healthcare call center software built for Indian hospitals, multi-speciality clinics, diagnostic chains and telehealth platforms — patient appointment booking, IVR triage, teleconsult dispatch and follow-ups, all inside one compliant platform.
HIPAA-aligned DPDP 2023 NMC Telemedicine
10:145G
Patient calling…
Aman Sharma · +91 98••• ••2140
IVR triage · routing
00:08
“For appointments press 1. For reports press 2. For telehealth press 3.”
Who it's built for
Three teams inside every modern healthcare provider.
Patient Experience Head
Wants zero abandoned calls, faster appointment booking, and no-show reminders that actually reach patients.
Hospital / ChainOperations Lead
Runs the appointment desk, diagnostic home-collection and outbound recall — wants one console, not 4 systems.
Clinic / DiagnosticsTelehealth Head
Dispatches virtual consults, manages doctor queues, needs secure voice/video and full consult history per patient.
Telehealth / VirtualKedeyo vs landline + Excel
What changes when your front desk moves to Kedeyo.
Before
Landlines + manual register
After
Kedeyo healthcare CC
Answer rate
60-70% of calls picked; rest lost to busy tones.
98%+ pickup with smart IVR and overflow routing.
Appointment booking
Manual entry into HMS; 3-4 min per call.
Patient + doctor + slot autofilled via HMS API; <90s.
No-show reminders
None, or unreliable SMS bursts.
Voice + WhatsApp reminders 24h and 2h before slot.
Teleconsult dispatch
WhatsApp link chaos, doctor queues unclear.
One queue with consult link, EHR context and recording.
Grievance tracking
Paper feedback forms; no SLA visibility.
Ticket with SLA, escalation and compliance audit trail.
Patient journey on Kedeyo
From enquiry to follow-up — 5 moments that matter.
- 1
Enquiry
IVR greets & routes by dept, language or urgency.
- 2
Book Slot
Agent opens HMS, picks doctor & time in one click.
- 3
Remind
Voice + WhatsApp reminder 24h and 2h before visit.
- 4
Consult
In-clinic check-in or teleconsult link with history.
- 5
Follow-Up
Outbound call for recovery, feedback & recall.
Patient trust, built in
Every patient call — encrypted, consented, retention-controlled.
Kedeyo helps Indian hospitals, clinics and telehealth providers meet the privacy and conduct expectations placed on them by the DPDP Act 2023 and the Medical Council. Teleconsults run inside the Board of Governors / National Medical Commission's Telemedicine Practice Guidelines, with recorded consent, doctor identity disclosure and a secure consult link for every virtual visit.
DPDP 2023
Consent, purpose & retention rules.
HIPAA-aligned
Hosting & encryption options.
NMC Telemedicine
Identity + consent on every consult.
Audit trail
Recording + disposition per patient.
What hospitals see in 90 days
Real outcomes hospitals and diagnostic chains report on Kedeyo.
98%
Call answer rate
Smart IVR + overflow routing eliminates busy tones and missed appointment calls.
-61%
No-show reduction
Voice + WhatsApp reminders at 24h and 2h cut appointment no-shows dramatically.
4.8/5
Patient CSAT
Faster booking, clearer reminders and consistent follow-up lifts patient satisfaction.
Use cases
Every healthcare workflow in one call center software.
Appointment booking & no-show control
Agents book faster, patients are reminded on time, and the no-show rate drops — with bookings flowing into your HMS in real time.
- Click-to-book from live IVR call
- Voice + WhatsApp reminder at 24h and 2h
- Overflow routing to partner call center
- HMS / EHR auto-sync per booking
Typical impact
- Booking time< 90 s
- No-show cut-61%
- CSAT4.8/5
Customer stories
Two very different customers. The same outcome.
FAQ
Healthcare call center software — your questions, answered.
What is healthcare call center software?
Healthcare call center software is a cloud contact center platform built for hospitals, multi-speciality clinics, diagnostic chains and telehealth providers. It handles patient appointment booking, IVR triage, teleconsult dispatch, reminders, home-collection scheduling, and follow-up — all inside one platform with per-patient audit trails.
Is Kedeyo HIPAA and DPDP compliant?
Kedeyo provides HIPAA-aligned hosting options, DPDP Act 2023 controls for consent and retention, encrypted call recordings, and role-based access to patient data. Customers can choose India-only data residency.
Does it integrate with our HMS / EHR?
Yes. Kedeyo has pre-built connectors for common Indian HMS and EHR systems, plus REST API/webhooks for custom stacks — so appointment, patient and consult data flow both ways in real time.
Can it run teleconsults inside NMC Telemedicine Guidelines?
Yes. Teleconsults run with identity verification, recorded consent, doctor registration capture and a secure consult link — aligned to the Telemedicine Practice Guidelines notified by the Board of Governors / NMC.
How much does no-show really drop?
Most hospitals see 50-65% reduction in no-shows within 60 days. The combination of voice + WhatsApp reminders 24h and 2h before the appointment, with a one-tap reschedule link, is what drives the shift.
What does healthcare call center software cost?
Kedeyo is priced per seat per month with transparent call/minute and WhatsApp charges. Pricing depends on seats, HMS integration, recording retention and data-residency needs — book a demo for a quote.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
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