Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
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Unlock actionable insights with real-time call center analytics. Track agent performance, monitor queue metrics and optimise operations instantly.
Report categories
From agent performance to campaign analytics — comprehensive reporting for every aspect of your contact center.
Track calls handled, talk time and productivity per agent in real time.
Monitor wait times, abandoned calls, queue depth and staffing efficiency.
Measure outbound campaign success with conversion and contact-rate breakdowns.
Agent scorecards
Track every agent's handle time, talk time and call volume with detailed performance scorecards.
Use cases
Team leads need visibility into individual agent performance to coach effectively. Manual reviews miss patterns and waste time.
Daily scorecards highlight coaching opportunities. Team comparison benchmarks identify training needs and drive productivity improvements.
Individual KPIs with daily trending for calls, AHT and talk time.
Performance trends available anytime from the dashboard.
Technical specifications
Numbers your IT and finance teams would put in an RFP.
Real teams, real reports
Ops managers, team leads and executives running Kedeyo Reports today.
Common questions
If yours isn't here, our solutions team will answer it on the demo call.
Kedeyo provides agent performance, queue analytics, campaign reports and operational dashboards. Reports cover voice calls with real-time and historical data.
Kedeyo retains historical data for 1 year. Perform trend analysis and year-over-year comparisons. Data can be viewed at any granularity from individual calls to monthly summaries.
Monitor live call volumes, queue depth, wait times, agent status, answered calls, average handle time and talk time — all updated in real time on your dashboard.
Yes. Every report supports drill-down to call-level detail. View individual interactions, agent actions, call duration and associated recordings with full indexed search.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.