New: Kedeyo Voice Bot is here!

Book a free demo

850+ teams trust Kedeyo

IVR system & auto-attendant for Indian businesses.

Route customer calls intelligently with multilingual IVR. Support 12 Indian languages. Reduce wait times. Automate self-service. No coding required.

Book a demoGet started
  • No coding required
  • 12 Indian languages
  • TRAI compliant
Kedeyo Bank
+91 1800 ··· · 0:24
On call
Now playing · greeting

“Welcome to Kedeyo Bank. Press 1 for Hindi…”

Menu · select language
  • 1Hindi
  • 2English
  • 3Tamil
1Caller pressed 1 · Hindi
Routes toAnita · Hindi · 2.4 s

Visual builder

Design IVR flows without code.

Drag-and-drop builder with Hindi, English and Tamil prompts. Design complex call flows visually and deploy in minutes.

  1. Step 01

    Call received

    Customer dials your number

  2. Step 02

    Select language

    Hindi, English, Tamil & more

  3. Step 03

    Choose department

    Sales, Support, Billing, etc.

  4. Step 04

    Agent or voicemail

    Route to best agent or VM

Multilingual IVR

Support 12 Indian languages.

Customers hear IVR prompts in their preferred language. Record your own voice prompts or generate AI voices in every language.

  • Hindi
    हिन्दी
  • English
    English
  • Tamil
    தமிழ்
  • Telugu
    తెలుగు
  • Kannada
    ಕನ್ನಡ
  • Bengali
    বাংলা
  • Marathi
    मराठी
  • Gujarati
    ગુજરાતી
  • Malayalam
    മലയാളം
  • Punjabi
    ਪੰਜਾਬੀ
  • Odia
    ଓଡ଼ିଆ
  • Assamese
    অসমীয়া
Studio-quality TTS · upload your own voice · adjustable speed & gender

Self-service IVR

Resolve calls without agents.

What customers actually hear and press — for the 4 most common self-service flows.

  1. 01
    Account balance

    Customers check account balance via DTMF or voice. Text-to-speech reads the amount in their language.

    IVR plays

    “Press 1 for balance, 2 for last 5 transactions.”

    1Caller · Balance
    ₹48,200.00 availableSavings A/C ··2140 · Hindi voice
  2. 02
    Order status

    Integrate with order systems. Customers hear real-time tracking without leaving the IVR.

    IVR plays

    “Enter your 11-digit AWB number.”

    A92314Caller · AWB entered
    Out for deliveryETA today 4 PM · Mumbai courier
  3. 03
    Appointment booking

    Customers schedule, reschedule or cancel appointments directly from the IVR menu.

    IVR plays

    “Press 1 for tomorrow 11 AM, 2 for 3 PM.”

    1Caller · Tue 11 AM
    Booking confirmedTue 11 AM · Dr. Sharma
  4. 04
    Payment processing

    Accept bill payments, refund inquiries and payment confirmations without agent involvement.

    IVR plays

    “Press 1 to pay ₹2,499 due on the 12th.”

    1Caller · Pay ₹2,499
    Payment confirmedReceipt sent to WhatsApp

Industry use cases

How Indian teams use Kedeyo IVR.

Banking IVR

Banking IVR systems.

Banks receive 500+ calls daily. Agents spend 40% of their time on balance checks and statement requests. Kedeyo IVR automates these entirely.

Self-service balance checks in Hindi, English and Tamil reduce call volume by 35%. Customers get answers in 30 seconds — not 5 minutes.

  • Balance & statement

    Auto-read account balance and mini-statement via DTMF input.

  • RBI compliant

    Encrypted data, secure PIN verification, audit trails for every transaction.

  • 35% call reduction

    Self-service handles routine queries. Agents handle only complex cases.

Technical specifications

Enterprise-grade IVR infrastructure.

Numbers your IT team would put in an RFP — pulled straight from our SLA and security posture documents.

Call handling
Concurrent calls
500+
Call queuing
Priority-based
Routing
Skill, language, VIP
Fallback
Voicemail + transcription
Uptime SLA
99.9%
Languages & voice
Languages
12 Indian
TTS engine
AI text-to-speech
Custom voice
Upload your own
Gender
Male & female
Speed control
Adjustable
Integration & APIs
REST APIs
Full access
Webhooks
Real-time events
CRM
Salesforce, Zoho
Recording
Encrypted vault
Compliance
ISO 27001, TRAI

Real Indian teams

Front desks that stopped picking up trivial calls.

Banks, clinics, retailers and EdTech teams running Kedeyo IVR today.

“35% of our calls used to be balance enquiries. The Hindi IVR now answers them in 30 seconds — agents finally focus on actual queries.”
SB
Vivek Joshi
Head of Customer Service · Saraswat Bank
Saraswat Bank
“Patients now book through the IVR at midnight when our front desk is asleep. No-shows are down 60% in two months.”
SD
Dr. Priya Iyer
Founder · Sunshine Dental
Sunshine Dental
“AWB tracking via IVR cut our agent calls by half. We dropped from 40 agents to 22 — same volume, better SLA.”
VR
Anita Raghavan
CX Lead · Vela Retail
Vela Retail
“Counsellors no longer pick up calls just to identify the language. The IVR routes Hindi callers to Hindi counsellors automatically.”
NP
Aarav Khanna
Admissions Lead · NorthPeak EduTech
NorthPeak EduTech
“35% of our calls used to be balance enquiries. The Hindi IVR now answers them in 30 seconds — agents finally focus on actual queries.”
SB
Vivek Joshi
Head of Customer Service · Saraswat Bank
Saraswat Bank
“Patients now book through the IVR at midnight when our front desk is asleep. No-shows are down 60% in two months.”
SD
Dr. Priya Iyer
Founder · Sunshine Dental
Sunshine Dental
“AWB tracking via IVR cut our agent calls by half. We dropped from 40 agents to 22 — same volume, better SLA.”
VR
Anita Raghavan
CX Lead · Vela Retail
Vela Retail

Common questions

Frequently asked questions.

If yours isn't here, our solutions team will answer it on the demo call — with your real call flow on the screen.

  • Yes. Kedeyo IVR integrates with all major Indian telecom providers including Jio, Airtel, Vodafone and BSNL. We support SIP, ISDN and traditional circuit-switched lines. Contact our team for your specific setup.

  • Two options: (1) Record your own prompts using our simple editor, or (2) use AI text-to-speech. Type your message, select language and voice, and we generate studio-quality audio instantly. No extra cost.

  • The IVR can transfer calls to agents in real time. You configure call routing rules: route to departments, teams, skill groups or specific agents. Kedeyo supports blind transfer, supervised transfer and conference calls.

  • Kedeyo meets ISO 27001, SOC 2 and GDPR standards. All calls are encrypted in transit and at rest. We comply with Indian RBI and TRAI regulations for financial and telecom data.

  • Most setups complete in 1–2 days. Pricing starts at ₹500/month for 10 concurrent calls plus per-minute charges. No long-term contracts.

Ready when you are

Better customer conversations start here.

The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.

30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified