We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoBuilt for 3PLs, couriers & transporters
Logistics Call CenterSoftware for 3PLs,Couriers & Transport BPOs.
Kedeyo is a cloud logistics call center software for Indian 3PLs, express couriers and road-transport operators — NDR resolution, pickup scheduling, driver dispatch and shipper support on one unified platform that scales with your load.
TRAI windows DPDP 2023 NLP-aligned
14:085G
Auto-dialing consignee…
Consignee · +91 98••• ••2140
NDR webhook · auto-dialing
00:06
Reaching consignee within the same shift to recover delivery.
Who it's built for
Three roles that keep Indian logistics moving.
Head of Operations
Runs 50-500 vehicles or daily pickups — wants live NDR resolution, shipper SLAs and one dashboard across hubs.
Express / 3PLCustomer Support Lead
Fields daily shipper and consignee queries — needs AWB-aware routing, WhatsApp self-serve and fast escalations.
Courier / ExpressDispatch Manager
Coordinates hub-to-hub, driver calls, B2B freight updates — needs one voice stack that doesn't drop on site.
Freight / RoadKedeyo vs PRI + Excel
What changes when your logistics support moves to Kedeyo.
Before
PRI + Excel + email
After
Kedeyo logistics CC
NDR handling
Courier CSV drops at 6 PM; brand has 24h to re-attempt.
Webhook → auto-dial consignee → slot confirmed in minutes.
Pickup scheduling
Ops dials shippers one by one; drivers wait at gate.
Bulk outbound + WhatsApp slot confirm before vehicle rolls.
Shipper support
Generic IVR; agent has to re-ask AWB every call.
Caller ID → AWB lookup → agent sees tracking already.
Multi-hub routing
Separate numbers per hub; no overflow handling.
Skill-based routing across hubs with live wait-time view.
Reporting
MIS in Excel; no live SLA or region view.
Live hub/region dashboards, SLA breaches, webhook to ERP.
Shipment lifecycle on Kedeyo
From pickup to POD — 5 calls that protect your SLA.
- 1
Pickup Confirm
Shipper slot & volume verified before driver roll-out.
- 2
Transit Ping
Consignee expected-delivery ping on D-1 via voice / WA.
- 3
NDR Resolve
NDR webhook → auto-dial → reschedule in minutes.
- 4
POD Check
Outbound verification of POD & CSAT capture.
- 5
Dispute Close
Claims, lost / damaged tickets tracked to closure.
Built for Indian logistics reality
SLA-first calling for every shipment, every driver, every shipper.
Kedeyo is designed for the scale, multilingual reality and cost pressure of Indian logistics. Outbound calls stay inside TRAI windows, recordings are stored with AWB-level tagging, and shipper / consignee consent is captured and retained in line with DPDP Act 2023 — helping 3PLs and couriers align with the efficiency objectives set out in the Government of India's National Logistics Policy.
TRAI windows
Outbound inside approved hours.
DPDP 2023
Shipper / consignee consent logged.
AWB-tagged audit
Recording per shipment & ticket.
99.95% uptime
Peak-day surge ready.
What 3PLs see in 90 days
Real outcomes Indian logistics operators report on Kedeyo.
-44%
NDR reduction
Auto-dial on NDR webhook resolves non-delivery within the same shift, cutting re-attempts and RTO.
3.2×
Pickup throughput
Bulk outbound + WhatsApp slot-confirm lets dispatch plan vehicles without call-by-call chasing.
94%
On-time delivery
Proactive consignee pings on D-1 and same-day NDR recovery lift on-time delivery materially.
Use cases
Every logistics workflow in one call center software.
NDR resolution that saves the SLA
The moment a courier flags non-delivery, Kedeyo picks up the webhook, auto-dials the consignee, captures a new slot and pushes it back to the courier — all within one shift.
- Same-shift NDR resolution
- Language auto-detect per pincode
- WhatsApp fallback with reschedule link
- Courier webhook sync back to hub
Typical impact
- NDR rate-44%
- 2nd-attempt success72%
- RTO-28%
Customer stories
Two very different customers. The same outcome.
FAQ
Logistics call center software — your questions, answered.
What is logistics call center software?
Logistics call center software is a cloud contact center platform tailored for 3PLs, express couriers, road-transport firms and freight operators. It combines NDR auto-dial, pickup scheduling, driver dispatch calls, AWB-aware shipper support and hub-wise routing on one platform with full recording and SLA dashboards.
How does Kedeyo reduce NDR?
Every courier NDR flag hits Kedeyo as a webhook. The consignee is auto-dialed in minutes, a new delivery slot is captured, and the update is pushed back to the courier TMS — so re-attempts happen in the same shift, cutting NDR rate by 35-45%.
Does it integrate with TMS / ERP like Shiprocket, Delhivery, SAP?
Yes. Kedeyo ships with connectors for Shiprocket, Delhivery, Bluedart, DTDC and Ecom Express, plus REST APIs and webhooks for custom TMS, SAP ECC/S4 and in-house dispatch systems.
Can it handle multilingual shipper calls across India?
Yes. Kedeyo provides IVR and agent routing in English, Hindi and 8 regional languages, with language auto-detection by pincode on outbound NDR calls.
Can it run across multiple hubs and branches?
Absolutely. Skill-based routing lets a single inbound number split across hubs, with overflow, follow-the-sun coverage and live hub-wise SLA dashboards for ops leaders.
What does logistics call center software cost?
Kedeyo is priced per seat per month with transparent call/minute and WhatsApp charges. Pricing depends on seats, hubs, TMS integration and recording retention — book a demo for a tailored quote.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified