We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoBuilt for ministries, public sector & urban bodies
Government Call CenterSoftware for Citizen Helplines& Public Services.
Kedeyo is a cloud government call center software for Indian ministries, PSUs, state departments and urban local bodies — citizen helplines, grievance redressal, scheme outreach and public health/safety calls on one platform with full audit trails.
GeM-ready MeitY-aligned CPGRAMS-ready
Citizen Helpline
ULB · Ministry · PSU
22-language IVRcitizen routing · live
हिंENमराதமிతెবাংગુજಕನ್മലਪੰਜओड़اُر
Routing in हिन्दीauto-detect · 96%
Calls/hour
1,284
↑ 22%
Avg wait
42 s
↓ 54%
SLA %
97.8%
↑ 8
- GRV-7710OpenWater supply — Ward 12Assigned to JE · SLA 04:00
- SCH-9024ClosedScheme enquiry — PMAYDocs guidance · WA · TAT 00:42
- HLP-4451EscalatedWomen helpline — JaipurWarm-transferred · Officer call
- HLTH-112CampaignVaccine drive — Ward 4Bulk outbound queued · 1,240 dials
CPGRAMS sync · 4 casesIndia-region · MeitY
Who it's built for
Three roles that deliver citizen services in India.
Programme Director
Runs a scheme, department or PSU helpline — wants citizen SLA, multilingual coverage and transparent dashboards by district.
Ministries / PSUsGrievance Officer
Reports to CPGRAMS / state portals — needs case-ID trail, escalation matrix, SLA breach alerts and citizen-friendly outcome calls.
Urban Local BodiesPublic Outreach Head
Runs scheme outreach, health drives and surveys — needs bulk outbound, multilingual scripts and campaign-wise reporting.
Health / WelfareKedeyo vs legacy EPABX + BPO
What changes when a citizen helpline moves to Kedeyo.
Before
EPABX + BPO + Excel
After
Kedeyo government CC
Language coverage
English + Hindi only; agents improvise.
IVR + routing in 22 Indian languages, scripted.
Grievance tracking
Paper / email; cases vanish between shifts.
Case-ID, SLA timers, escalation matrix, portal sync.
Outreach campaigns
Dialer rented ad-hoc; no reporting.
Bulk outbound with multilingual scripts & analytics.
Supervisor view
No live wallboard; issues found next month.
District / circle wallboards, SLA alerts, call listen-in.
Transparency & audit
Recordings incomplete; RTI replies painful.
Every call recorded, case-tagged & audit-exportable.
The citizen journey on Kedeyo
From first ring to outcome SMS — 5 stages a public helpline must nail.
- 1
Language Pick
22-language IVR; citizen chooses in first 5 seconds.
- 2
Route
Skill-based routing to right desk / district / officer.
- 3
Case Log
Case ID created, SLA timer & escalation matrix armed.
- 4
Resolve
Agent / officer resolves — consent & recording stored.
- 5
Outcome
Outbound confirm + SMS / WhatsApp status to citizen.
Built for Indian public-service reality
Citizen helplines that respect language, SLA and the right to be heard.
Kedeyo is designed for the scale, multilingual reach and transparency expectations of Indian public services. Every outbound call stays inside TRAI windows, recordings are stored with case-ID tagging and retention tuned to government norms, and citizen consent is captured in line with the DPDP Act 2023 — aligning with the grievance-redressal standards of the Government of India's CPGRAMS public grievance portal.
TRAI windows
Outbound inside approved hours.
DPDP 2023
Citizen consent logged per case.
MeitY-aligned
India-region hosting, audit logs.
GeM-ready
Procurable on Government e-Marketplace.
What public bodies see in 90 days
Real outcomes Indian ministries & ULBs report on Kedeyo.
-54%
Avg citizen wait
22-language IVR + skill-based routing moves citizens to the right desk without English/Hindi gatekeeping.
98%
Grievance SLA
Case-ID, SLA timers and escalation matrix make sure complaints close inside the mandated window.
3.1×
Outreach throughput
Bulk outbound with multilingual scripts lets scheme and health campaigns reach 3× more citizens per week.
Use cases
Every public-service workflow in one call center software.
Multilingual citizen helpline
A 22-language IVR gives every citizen the dignity of being served in their own tongue. Skill-based routing gets them to the right officer without the hold-music chase.
- IVR in 22 Indian languages
- District / block / scheme-based routing
- Priority lines for women, senior citizens, emergencies
- SMS / WhatsApp outcome message to caller
Typical impact
- Avg wait-54%
- FCR76%
- Citizen CSAT4.5/5
Customer stories
Two very different customers. The same outcome.
FAQ
Government call center software — your questions, answered.
What is government call center software?
Government call center software is a cloud contact-center platform tailored for ministries, PSUs, state departments and urban local bodies. It runs citizen helplines, grievance redressal, scheme outreach and public health/safety calls with multilingual IVR, case-ID tracking, SLA timers and full audit trails.
Does Kedeyo support all 22 Indian languages?
Yes. IVR, agent routing and outbound scripts support all 22 Schedule-VIII languages so that every citizen is served in their own language.
Can it integrate with CPGRAMS and state grievance portals?
Yes. Kedeyo has REST APIs, webhooks and secure file exchange to sync cases with CPGRAMS, state grievance portals, ULB CRM stacks and NIC applications.
Is it hosted in India and aligned with MeitY norms?
Yes. Kedeyo is hosted in India-region data centres with encryption, audit logs, DPDP 2023 consent capture and retention configurable to MeitY and department requirements.
Is it available on GeM / empanelled for procurement?
Yes. Kedeyo can be procured via GeM and through standard department tender routes, with commercials designed for multi-year public programmes.
What does government call center software cost?
Kedeyo is priced per seat per month with transparent call / SMS / WhatsApp charges. Pricing depends on seats, languages, integrations and retention — book a demo for a tailored GeM-ready quote.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified