We launched Moonlight Privé to 200 HNI buyers across India — every concierge call had to feel personal. Kedeyo's AI greets in Hindi and English, books private viewings, and routes warm buyers to our team within two rings. Our concierge desk reclaimed eight hours a day.
Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demoBuilt for Indian lenders & BPOs
Finance Call CenterSoftware for NBFCs, Banks & BPOs.
Kedeyo is a RBI & TRAI-compliant finance call center software that helps Indian lenders and BFSI BPOs run collections, loan servicing and customer support — on one cloud platform, with complete audit trails.
RBI fair-practice aligned TRAI NCCP scrubbed DPDP 2023 ready
Collection Desk
Bucket-wise · India desk
Connect
68%
↑ 2.9×
PTP rate
41%
↑ 18%
Recovery
₹2.1Cr
↑ 22%
DPD bucket strategyPredictive
- DPD 0-3082%
- DPD 31-6054%
- DPD 61-9038%
- DPD 90+22%
AS
Amit S. · Mumbai
On call · 02:14
NCCP scrubbedRefresh · 4 s
Who it's built for
One platform. Three people who live on it every day.
Head of Collections
Needs bucket-wise dialing strategy, PTP tracking, and zero TRAI/RBI violations across outsourced agencies.
NBFC / BankOps Director
Running 200+ seat BPO for BFSI clients — wants campaign control, real-time monitoring and a clean audit trail per client.
Collections BPOFounder / CXO
Wants a predictable cost per recovery, visible compliance posture, and a platform that scales from 20 to 500 agents.
Fintech / NBFCKedeyo vs Manual
What changes when you switch from legacy dialers.
Before
Manual / Legacy setup
After
Kedeyo finance call center
Connect rates
Agents dial one number at a time; hours wasted on busy/no-answer.
Predictive + parallel dial lifts connect to ~3× across DPD buckets.
TRAI & RBI compliance
Calls land in DND windows; no auto-disclosure; agency risk is yours.
NCCP scrubbing, time-of-day rules, recorded disclosure, full audit log.
Agent view of borrower
Excel sheets, screenshots, pasted notes — no single source of truth.
One timeline: loan, previous calls, SMS, WhatsApp, promises, payments.
Campaign setup
IT ticket → 3-5 days → static list; cannot react to fresh allocations.
Ops uploads CSV, sets bucket + strategy, campaign live in minutes.
Reporting
Daily MIS in Excel; no borrower-level attribution; no live view.
Live dashboards, bucket-wise recovery, agent-wise PTP, API-ready.
How it runs end-to-end
From loan allocation to recovered EMI — in 5 steps.
- 1
Allocate & Scrub
Upload bucket lists; NCCP & DND auto-scrubbed at file level.
- 2
Dial Smart
Predictive, progressive or preview modes per bucket & shift.
- 3
Guided Talk
On-screen script, disclosure recording, disposition capture.
- 4
Capture PTP
Promise-to-pay, amount, date logged and SMS receipt sent.
- 5
Close Loop
Payment reconciled, next best action queued automatically.
Compliance-first by design
Every call your agents make — recorded, scrubbed, timestamped.
Kedeyo is built to help NBFCs, banks and collections BPOs stay inside the Reserve Bank of India's fair-practice code for recovery agents and TRAI's NCCP rules. Every call carries a recorded disclosure, dialed timestamp, agent ID and disposition — so your compliance team can answer any regulator, any audit, any time.
Review the RBI's master directions that govern recovery conduct, and cross-check the TRAI NCCP register for DND compliance.
RBI-aligned
Fair-practice code for recovery agents.
TRAI NCCP
DND + time-of-day scrubbing.
DPDP Act 2023
Consent, purpose, retention controls.
Full audit trail
Recording + disposition per call.
What clients see in 90 days
Real outcomes Indian lenders report after switching to Kedeyo.
2.9×
Higher connect rate
Bucket-wise dialer strategies + CLI rotation vs manual dialing on legacy PRI setups.
+22%
Recovery per agent
More PTPs captured, fewer broken promises, cleaner follow-up queues drive higher collections.
0
TRAI / RBI violations
NCCP scrubbing and disclosure recordings eliminate the most common regulator findings.
Use cases
Built for every finance call center workflow.
Bucket-wise collections, without the TRAI risk
Run DPD 0-30, 31-60, 61-90 and 90+ as separate campaigns with their own dialer strategy, script and approved calling windows — all inside the RBI recovery code and TRAI NCCP rules.
- Predictive + progressive dialing per bucket
- PTP capture with auto-SMS confirmation
- Disclosure recording on every answered call
- Agent-wise PTP vs kept ratio dashboards
Typical results
- Connect rate lift2.9×
- PTP capture+34%
- Recovery per agent+22%
- Ramp time7 days
Customer stories
Two very different customers. The same outcome.
FAQ
Finance call center software — your questions, answered.
What is finance call center software?
Finance call center software is a cloud contact center platform purpose-built for lenders, banks, NBFCs and BFSI BPOs. It combines a compliant dialer, borrower CRM, IVR, WhatsApp, recording, and real-time dashboards so teams can run collections, EMI reminders and customer support inside RBI and TRAI rules.
Is Kedeyo compliant with RBI and TRAI rules?
Yes. Kedeyo enforces TRAI NCCP scrubbing, approved calling windows, recorded disclosure on every answered call, and a complete audit log per borrower — aligned to the RBI fair-practice code for recovery agents and the DPDP Act 2023.
How fast can a collections BPO go live?
Most NBFCs and collections BPOs are live within 5–7 working days. We import your bucket lists, configure NCCP scrubbing and calling windows, set up your dialer strategies per DPD bucket, and train agents in parallel.
Can Kedeyo integrate with our LOS / LMS / CRM?
Yes. Kedeyo ships with REST APIs and webhooks for two-way sync with most loan origination, loan management and CRM systems — including Salesforce, LeadSquared, Zoho, custom Postgres/MySQL stacks, and major Indian LMS vendors.
Do you support pure outbound BPO use cases?
Absolutely. Kedeyo runs predictive, progressive and preview campaigns for outsourced collection floors and lead-generation BPOs, with per-client audit trails, separate dispositions, agency-wise QA scoring and isolated reporting per principal.
How is borrower data protected?
All recordings, dispositions and PII are encrypted at rest (AES-256) and in transit (TLS 1.3). Access is role-based with full audit logs. Data residency is in India (AWS Mumbai), with retention controls aligned to the DPDP Act 2023.
Ready when you are
Better customer conversations start here.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.
30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
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Registered
DPDP
Compliant
ISO 27001
Certified