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Trusted by 850+ Indian businesses

Outbound dialer for sales & collections teams in India.

Design campaigns, manage contact lists, enforce TRAI compliance and monitor live performance — all from one outbound dialer platform built for Indian sales and collections teams.

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  • 99.95% uptime SLA
  • TRAI DND compliant
  • Free demo available
Active campaign
Mumbai Collections · Q1
Running · Predictive · 5:1
6,300 contacts
Outbound dialer engine
Applies all rules
v1
  • DND scrubTRAI NCCP
  • AMD detection96% accuracy
  • Pacing ratio5 : 1
  • Calling hours9 AM – 9 PM IST
Connected
1,247
→ Live agent
Voicemail
1,641
→ Filtered
DND
612
→ Blocked + log

Campaign lifecycle

From upload to first connected call in 4 steps.

No racks, no SIP wrangling, no two-week setup. Build a campaign in the morning, dial live in the afternoon.

  1. 01
    Step 01

    Upload & scrub.

    Import contacts via CSV. Kedeyo auto-deduplicates and scrubs against the TRAI DND registry before a single dial.

  2. 02
    Step 02

    Configure rules.

    Set dialling mode, calling hours (9 AM – 9 PM IST), max retries, pacing ratio and disposition codes.

  3. 03
    Step 03

    Assign & launch.

    Assign agent groups. Hit launch. The outbound dialer takes over — connecting live answers to the next available agent.

  4. 04
    Step 04

    Monitor & adjust.

    Supervisors watch live dashboards. Pause, resume, change pacing or move agents between campaigns in real time.

Dialing intelligence

Smart outbound. Not just fast outbound.

AMD & best-time-to-call

Answering machine detection & best-time-to-call.

Kedeyo's AMD engine filters answering machines, disconnected numbers and fax tones with 96% accuracy. The best-time-to-call algorithm learns from historical data — scheduling retries when contacts are most likely to pick up.

  • 96% AMD accuracy — agents only get live humans
  • Smart retry: configurable gaps, max attempts, time slots
AMD engineLive
Today
  • Human+91 98XXX
    Rajesh Kumar
    → agent
  • Voicemail+91 87XXX
    Filtered
  • Human+91 70XXX
    Priya Iyer
    → agent
  • Disconnected+91 99XXX
    Filtered
Accuracy
96.4%
847 calls processed today

TRAI compliance

Built-in compliance. Not an afterthought.

Every outbound campaign runs through Kedeyo's compliance engine before the first call is placed. DND scrubbing, calling- hour enforcement and category filtering happen automatically — with full audit trails for every campaign.

DND scrubbing & calling-hour enforcement.

Kedeyo auto-scrubs every contact list against the TRAI NCCP registry. Calls are hard-blocked outside 9 AM – 9 PM IST. Category-level DND filtering ensures partially blocked numbers only receive permitted communication types.

  • Daily NCCP registry sync — always up to date
  • Hard stop at 9 PM IST — no exceptions, no overrides
  • Full audit trail with timestamps for compliance reviews
Kedeyo compliance checklistAll passed
  • NCCP / DND registry scrub before every campaign
  • Calling hours restricted to 9 AM – 9 PM IST
  • Category-level DND filtering (7 categories)
  • Consent management with opt-in / opt-out tracking
  • Call recording encryption (AES-256)
  • Per-campaign audit logs with exportable reports
Audit log available · per campaign · exportable
Supervisor consoleLive
3 agents
  • RK
    Rajesh Kumar
    On call · 4:12
  • PS
    Priya Singh
    Available · ready
  • NV
    Neha Verma
    Wrap-up · 0:42
Pacing ratio3 : 1
1 : 15 : 1

Supervisor controls

Command your outbound operations in real time.

Supervisors can pause any campaign, change the dialling pace, move agents between campaigns, and force-end stuck calls — all from a single dashboard. Active calls continue uninterrupted.

  • One-click pause / resume for any campaign
  • Whisper coaching on live outbound calls
  • Agent disposition tracking with real-time scoreboard

Use cases

How Indian teams use Kedeyo Outbound.

Debt collections

NBFC recovering ₹28 crore quarterly.

A Hyderabad NBFC automated their EMI reminder and collections workflow. Progressive dialling handles first-touch. Only overdue accounts escalate to senior agents.

₹28 Cr
Quarterly recovery · up 42% vs manual
92%
Contact rate · was 61%
60%
Agent effort reduced
100%
RBI compliance · audit + DND
  • Number masking

    Agent and borrower numbers hidden. Meets RBI guidelines for outbound lending.

  • Encrypted recordings

    Every call stored with AES-256. Compliance team accesses recordings via role-based permissions.

Technical specifications

Enterprise outbound infrastructure.

Numbers your IT and compliance teams would put in an RFP — pulled from our SLA and security posture documents.

Dialer capability
Modes
Predictive, progressive, preview, power
AMD accuracy
96%+
Max pacing
5 : 1 ratio
Concurrent calls
10,000+
Campaigns
Unlimited simultaneous
Compliance
DND scrubbing
TRAI NCCP
Calling hours
9 AM – 9 PM IST
Encryption
TLS 1.3 + AES-256
Certifications
ISO 27001, SOC 2
Data residency
India only
Platform
Deployment
Browser-based
Uptime SLA
99.95%
Hosting
AWS Mumbai
Failover
Under 30 seconds
Mobile app
Android + iOS

Real outbound floors

Sales and collections teams that scaled with Kedeyo.

NBFCs, insurance, EdTech and real-estate — Indian outbound teams running Kedeyo today.

“Quarterly recovery jumped to ₹28 crore — up 42% from manual collections. The progressive dialer handles first-touch and only the overdue accounts reach a senior agent.”
LN
Sandeep Reddy
Head of Collections · Lendmark NBFC
Lendmark NBFC
“Telesales moved from 65 policies a week to 200. Branching scripts and lead-scoring on screen mean every conversation is the right pitch for the right customer.”
CM
Lakshmi Narayan
Telesales Director · Coastal Mutual
Coastal Mutual
“Speed-to-lead dropped from 4 hours to 5 minutes. Counsellors now see course interest and budget before every call — enrolment rate tripled.”
SK
Anita Gowda
Admissions Lead · ScholarKey
ScholarKey
“Supervisor pacing controls saved our Diwali campaign. We dropped from 5:1 to 3:1 mid-shift when wait times spiked — without ending a single live conversation.”
NR
Karan Bhalla
Sales Operations · Northstar Realty
Northstar Realty
“Quarterly recovery jumped to ₹28 crore — up 42% from manual collections. The progressive dialer handles first-touch and only the overdue accounts reach a senior agent.”
LN
Sandeep Reddy
Head of Collections · Lendmark NBFC
Lendmark NBFC
“Telesales moved from 65 policies a week to 200. Branching scripts and lead-scoring on screen mean every conversation is the right pitch for the right customer.”
CM
Lakshmi Narayan
Telesales Director · Coastal Mutual
Coastal Mutual
“Speed-to-lead dropped from 4 hours to 5 minutes. Counsellors now see course interest and budget before every call — enrolment rate tripled.”
SK
Anita Gowda
Admissions Lead · ScholarKey
ScholarKey

Common questions

Frequently asked questions.

If yours isn't here, our solutions team will answer it on the demo call — with your real campaign on the screen.

  • An auto dialer is one component of an outbound dialer platform. Kedeyo's outbound dialer includes auto-dialling plus campaign management, DND compliance, supervisor controls, AMD detection, disposition tracking and real-time analytics — everything needed to run end-to-end outbound operations.

  • Every contact list is automatically scrubbed against the TRAI NCCP registry before dialling. Calls are hard-blocked outside 9 AM – 9 PM IST. Category-level filtering ensures partially blocked numbers only receive permitted communication. Full audit logs are generated per campaign.

  • Yes. Supervisors can pause, resume, change pacing, move agents between campaigns, whisper coach on live calls and barge in — all from a single real-time dashboard without affecting active conversations.

  • Unlimited. Each campaign gets its own contact list, dialling mode, agent group, schedule and compliance rules. Agents can be shared across campaigns with priority-based allocation.

  • Real-time dashboards show total call duration, agent talk time, disposition breakdowns and campaign progress. Reports can be exported on demand for weekly or monthly reviews.

Ready when you are

Better customer conversations start here.

The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.

30-minute walkthroughTailored to your industryNo slides — just the product
Book a free demo+91 76210 73586info@kedeyo.com
5 min
Go-live
TRAI
Registered
DPDP
Compliant
ISO 27001
Certified