Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demo850+ teams across India
Calls land in the right queue, route to the best-skilled agent and resolve faster. Kedeyo handles everything — from IVR greetings in 12 Indian languages to real-time SLA tracking.
Smart routing engine
Kedeyo's AI reads caller history, detected language and issue type — then matches the best agent in under 8 seconds.
Customer dials your number
Language + department selection
Skill, language, VIP, sticky match
Connected with full context
Queue management
Priority queues & callback options.
Not all callers should wait equally. VIP customers jump the queue. Repeat callers get priority. And anyone waiting more than 60 seconds hears an automatic callback offer — they hang up, keep their place in line and get called back when an agent is free.
Agent toolkit
No tab-switching. No copy-pasting from three different systems. Kedeyo gives agents the full picture the moment a call connects.
Caller name, recent tickets, account details and last conversation all appear before the agent says hello — pulled from your CRM in real time.
Brief the receiving agent before the handover so the customer never repeats themselves.
Custom hold music and position-in-queue announcements in your choice of Indian language.
Add a supervisor or external party to any live call — up to 3 participants, one-click merge.
Configurable wrap-up window. Auto-sets agent available when the timer expires.
Every call recorded and encrypted. Searchable by agent, date or customer.
Industry use cases
Three different floors. Same platform. Click a use case to see the real numbers.
A Mumbai D2C brand moved from a basic PBX to Kedeyo. Missed calls dropped from 22% to under 3%. CSAT jumped 14 points in the first month.
Returns go to returns specialists. Billing goes to billing experts.
Callers waiting 60+ seconds keep their place in queue without holding.
Live dashboards show calls in queue, agent availability and SLA every second.
Real Indian teams
BPOs, D2C brands, IT helpdesks and EdTech teams who put Kedeyo on the front line.
Common questions
If yours isn't here, our solutions team will answer it on the demo call — with your real call flow on the screen.
Inbound call center software manages incoming customer calls through intelligent routing, queue management and agent tools. Kedeyo's platform routes calls based on skill, language and caller history — ensuring every customer reaches the right agent in under 12 seconds.
You assign skills to each agent (e.g., billing, Hindi, technical support). When a call comes in, Kedeyo's AI identifies the caller's need through IVR selection and past history, then routes to the agent with the best skill match and shortest wait time.
Yes. Kedeyo supports IVR greetings and routing in Hindi, English and Tamil. Callers select their preferred language and get routed to a matching agent.
Callers hear estimated wait time announcements. After a configurable threshold (default: 60 seconds), an automatic callback offer plays — the caller can hang up, keep their place in line and receive a callback when an agent is free.
Kedeyo runs on geo-redundant infrastructure across AWS Mumbai data centres with automatic failover under 30 seconds. HD Voice (G.722 codec) ensures crystal-clear calls. The 99.95% uptime SLA is backed by contractual service credits.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.