Introducing Kedeyo Voice Bot — Automate customer calls with natural, human-like conversations.New: Kedeyo Voice Bot is here!
Book a free demo850+ Indian teams · live on Kedeyo
Your agents log in from a browser. Calls, WhatsApp, email and chat land in one place. AI routes each conversation to the person most likely to resolve it. Setup takes 3 minutes, not 3 months.
Why teams switch to Kedeyo
Every reason teams switch — told as a story, not a feature list. Read top to bottom, same as you'd evaluate the platform.
Voice, WhatsApp, SMS and email land in the same agent inbox with shared dispositions and shared reporting. No tab-hopping, no context loss.
Real-time transcripts, sentiment, agent assist and quality auto-grading — included in every plan, not gated behind a premium tier.
“मेरा order कब deliver होगा? Tracking ID #A92314.”
When will my order be delivered? Tracking #A92314.
AWS Mumbai hosting, TRAI-compliant outbound, DPDP-ready data flows, Hindi-fluent voice and bot stack — and INR pricing.
Add 200 agents for a Diwali peak. Roll back when the season ends. Pay only for what you used — no annual lock-in on the standard plan.
Pay only for the agents you used this month — no annual lock-in on the standard plan.
How it works
No racks, no field engineers, no quarter-long migration. Three stations on one timeline, one India-based onboarding pod.
Port your existing DIDs or pick fresh ones. Plug in WhatsApp Business, SMS and email in one config step.
Bulk-import agents, map skills and queues, switch on SSO. The AI co-pilot is on by default.
Our pod tunes routing with you and moves the floor to production — most teams place their first live call the same week.
What's in the box
Most CCaaS vendors price every feature as a separate SKU. Kedeyo ships the full stack in one per-agent price — same cost whether you use one channel or all of them.
Predictive, progressive and preview dialing — paired with skill, language and history routing on the inbound side. One engine, one set of reports, one wallboard.
Templates, broadcasts and 1:1 chats — same inbox as voice, with green-tick verification.
Round-robin is the floor. Sticky routing reaches the agent the customer spoke to last.
Silent monitor, whisper, barge-in and full takeover.
Plus a custom dashboard builder for your ops MIS — schedule, export and share without IT in the loop.
Kedeyo vs the alternative
What you actually need to evaluate before signing a CCaaS contract — pulled from real RFPs Indian teams have run against us.
Real Indian teams
BPOs, D2C brands and NBFCs running Kedeyo today — same platform, very different floors.
Frequently asked
If yours isn't here, our solutions team will answer it on the demo call — with your real call flow on the screen.
Sign-up to first call is under 3 minutes. Larger migrations with custom CRM work and 500+ agents typically run 1 to 2 weeks, in parallel with your existing setup so there's no downtime.
Yes. Kedeyo ports your Indian DIDs, toll-free numbers and international numbers. You can also pick fresh virtual numbers in 50+ countries instantly. Our team handles all carrier paperwork.
Yes. Outbound includes DND scrubbing, consent capture and time-window rules. Data sits in AWS Mumbai by default, with audit trails and configurable retention — exactly what RBI, IRDAI and DPDP auditors look for.
Yes — natively. Kedeyo is a Meta WhatsApp Business Solution Provider. Templates, broadcasts and 1:1 chats sync with voice in the same agent screen, so context never gets lost between channels.
Yes. Add or remove agents on a slider. Spin up campaigns in minutes. Pay only for what you used — no annual lock-in on the standard plan, so you can ramp up for Diwali and roll back when the season ends.
The next call your team picks up is either a chance to win a customer or a chance to lose one. Kedeyo makes sure your team is on the winning side — every time, in every language, on every channel.